For information and advice on COVID-19, please refer to the latest updates from the Ministry of Health and World Health Organisation.

Is PAwspiracy operating during the circuit breaker/Lockdown? 

Yes, our operations are currently ongoing. You can continue to place orders and ask questions through our website. We will inform our customers should there be any changes. 

when will i receive my order?

As COVID-19 has spread and impacted our logistics, transportation and supply chain process, processing time for deliveries are taking longer than usual. Be aware that orders may have an estimated wait time of up to 3-4 weeks. This is especially so for our D.I.Y. range of freeze-dried products. Rest assured that we are working to ensure availability of products and timely deliveries of customer orders. 

Is there an option for Contact-less Delivery?

Yes. For domestic orders, kindly do let us know during checkout / via email should method be preferred. Please also ensure not to use delivery addresses for buildings that may be closed due to the current circuit breaker or lockdown measures (e.g. offices).


International deliveries to certain countries may be delayed or restricted due to current measures. Please check your local postal guidelines.


How can I contact you?

The most convenient way to contact us is via the wix chat function on our website. If there's someone available, assistance will be offered promptly. Alternatively, you may fill in the online formWe are always happy to hear from you and help with any queries or problems, even to receive feedback and suggestions. We endeavour to answer all queries soonest possible.

How much is delivery?

We try our best to partner with affordable delivery agents to offer the best pricing. For domestic shipping, normal mail for small items is available for $2. For larger items, we recommend couriers which can cost between $4-$6. However, we are delighted to be able to offer free shipping for all orders above $100. 


is there international shipping?

Yes! Shipping costs are determined by the destination country, the shipping method you choose, and the weight and size of your package. Please checkout and allow 3-5 days for our team to find the best shipping method for you. Do note that you may have to pay customs, duties, or other taxes. 


What payment methods are accepted?

We currently only accept offline payment methods via Bank Transfer or Paynow! for domestic orders. We are exploring other methods but seek your understanding and patience in this matter. 


Do note that all prices displayed on site are in Singapore Dollars (SGD).


Bank Account DETAILS

Account Name: Pawspiracy Pte Ltd

United Overseas Bank: 395-315-632-4

Bank Code: 7375

UEN: 201906759W


Account Name: Pawspiracy Pte Ltd

UEN: 201906759W

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