Terms and Conditions

This website is operated by Pawspiracy Pte Ltd. Throughout the site, the terms "we", "us" and "our" refer to Pawspiracy. The use of our website is subjected to the following terms and conditions (the "Terms") of use. The Terms apply to all users of the site, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content.  

Please read these Terms carefully before accessing or using this site. By accessing and using this website, you accept and agree to be bound by and comply with the terms and conditions. If you do not agree to the Terms, you may not access our site, use any of it's services or place an order on our site.

1. Online Store Terms of Use
By agreeing to the Terms, you represent and warrant that you are at least the legal age in your respective state/province/country of residence and are legally capable of entering into a binding contract. You 
agree to use our site for legitimate purposes and not for any illegal or unauthorised purpose, including without limitation, in violation of any copyright laws. You agree not to attempt to interfere with our site’s network or security features or to gain unauthorised access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorise us to collect and use this information to contact you in accordance with our Terms.

We reserve the right to update, change or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes.

2.General Conditions
We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

3. Accuracy, Completeness and Timeliness of Information
We are not responsible should information made available on this site is deemed not accurate, complete or current. The material on this site is provided for general information only and any reliance on the material on this site is at your own risk.

4. Modifications to Products, Subscriptions, Services and Prices
Please see our Terms of Sale to learn about our product, orders, payment, shipping, cancellation and return policies. 

5. Billing and Accounting
We reserve the right to refuse any order you place with us, including without limitation, orders that appear to be placed by dealers, distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6. Third Party Links
Third-party links on this site may direct you to third-party sites that are not affiliated with us. We do not review or control, and are not responsible for any third-party sites linked from or to our site. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

7. User Generated Content
By creating, submitting and sharing any and all consumer experiences and reviews of purchased merchandise (including but not limiting to photographs, videos, images, music,art, comments, or other forms of expression) to Pawspiracy's website, social media channels or other pages dedicated to or by Pawspiracy, you expressly and implicitly grant Pawspiracy a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable license to use, reproduce, prepare derivative works of, display, and perform your user generated content in any legal manner for the benefit of Pawspiracy.

8. User Comments, Feedback and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, suggestions, proposals, plans and any other content that you post, distribute or share on or through our site or services available in connection with our site, whether online, by email or otherwise.

You agree that any content submitted by you in response to a request by us for a specific submission may be, without restriction, be edited, adapted, modified, recreated, published, distributed, translated or otherwise by us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your content will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. 

You further agree that your content will not contain libellous or otherwise unlawful, abusive or obscene material nor contain any malware or computer virus that could in any way affect our site’s operations.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties. You are solely responsible and we take no responsibility and assume no liability for any content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your content.

9. Personal Information
All data collected will be used for the purposes of processing your order. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

10. Errors, Inaccuracies and Omissions
Please note that our website may contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders at any time, without prior notice (including after an order has been submitted). We reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify or clarify information on our website, except as required by law.

11. Prohibited Uses
In addition to any other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content or products: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

12. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our site. The service and all products and services delivered to you through the site are provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website.

We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification
You agree to indemnify, defend and hold harmless us and our affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

14. Sever-ability
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

16. Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

17. Governing Law
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Singapore.

18. Contact Us
Please send all questions, comments and feedback regarding the Terms and Conditions or Privacy Policy to us at hello@pawspiracysingapore.com

Terms of Sale

1. Product Disclaimers
You understand that most of the products in this site are freeze dried or processed using 100% raw meats, seafood and other  materials. You further understand and are aware that for products listed as single proteins, food intolerance, allergies, and sensitivities may still occur  as the various proteins & products carried in this site are processed in the same kitchen, freeze-drying machine, etc. You understand to always supervise your pet when giving any treat and agree to always read and comply with all labels, warnings and directions before using or consuming any product listed on this site. The products on this site is not intended to diagnose, treat, or cure any disease.

2. Products
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any of our products and/or services without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our products and services. Unless otherwise indicated, prices displayed on our website are quoted in Singapore Dollars (SGD).

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website, but you acknowledge that the actual delivered product may vary from it as displayed on our website.

3. Orders
By placing an order, you are offering to purchase a product subject to the Terms of this page. All orders placed through our site are subject to product availability and confirmation of the order and shipping price. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason.

4. Subscriptions
For subscription packages, payment in full for all months is required at time of purchase. Subscriptions can be cancelled at any time with a minimum of 2 weeks notice, by notifying us via email at hello@pawspiracysingapore.com with the reason why you’d like to cancel your subscription. We are not obligated to provide credit or refunds for early termination. A refund is not guaranteed and we will handle each cancellation on a case to case basis. We may choose to charge a processing fee. Any and all bonuses promised with these subscriptions will be forfeited immediately.

5. Payment Terms
For orders placed on the Site, you agree to pay the price applicable for the products , the delivery fees for the opted delivery service, and any applicable taxes within 7 working day(s) from the time your order was placed. After this time frame, we have the right to cancel all unpaid merchandised. 

You will be solely responsible for payment of all taxes, fees, duties, and other governmental charges, and any related penalties and interest, arising from the product purchase.  All payments are non-refundable. We reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You agree to pay for all collection costs, attorneys’ fees, and court costs incurred in the collection of past due amounts.

6. Shipping
Products will be shipped in accordance with the shipping method you selected when placing the order. 

All local orders are delivered via a third-party courier unless otherwise stated. Shipping fees are as follows: $4 (flat rate) for courier. For orders of value $50 or more per delivery per location, customers will be entitled to free delivery. We will deliver to the address indicated by you within Singapore. Packages will be shipped out within 5-7 working days upon receipt of payment. For subscription boxes, your subscription will start the following month and your packages will be aimed to ship the first week of every month.

Any delivery dates provided by us are estimates. We work with a third-party shipping company to deliver your goods and as such are unable to guarantee shipment dates or delivery dates. If a package is delayed due to issues/problems with a carrier service, we will not refund your shipping charges. Please seek the shipping company to resolve such issues.

It is your responsibility to ensure your address is accurate and up to date. For our subscribers, if there are any changes to your address, it is your responsibility to update your address a minimum of 2 weeks before the start of the month. You can do this by emailing us directly.

Disclaimer: We are taking the current COVID-19 measures very seriously with all deliveries we are sending out. Each order will be placed in a safe space within your door way, if you are not going to be in on the day you select for delivery, please provide a safe space to leave parcel.

International Shipping:
We will not be held responsible for any laws and regulations, which result in customs, causing additional costs to the order placed by you, in the form of duties or tax, nor any related seized products or delivery delays.

We do not issue any refund on orders seized or destroyed by customs, unless the order has been returned back to us in an undamaged and resalable condition. We will not issue refunds on the shipping fees under any circumstances.

7. Cancellation
All sales are final. There are no refunds, exchanges or returns on any items received once payment has been made.

9. Promotion
Please read the terms/rules that accompany each special offer, coupon, discount, contest and giveaway that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers.  Limit one promotion per order.

Privacy Policy

This Privacy Policy describes how Pawspiracy collects, uses, and discloses your Personal Information when you visit or make a purchase from our site.

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. 

Device information collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Examples: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site. 
Purpose: to load the site accurately for you, and to perform analytics on site usage to optimise our site.

Personal information collected from you during checkout or through contact/survey forms, emails or messages
Examplesname, age, gender or other demographic data, shipping address, billing information, payment information including credit card numbers, email address, and phone number.
Purpose: to provide products or services to you, to process your payment information, to arrange for shipping, to fulfil orders, to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, to provide customer support and to provide you with information or advertising relating to our products or services.

This site is not directed to children and children are not eligible to use our services.  Protecting the privacy of children is very important to us.  We do not collect or maintain Personal Information from people we actually know are underaged.  We will take steps to remove these user's Personal Information from our databases and to prevent the user from utilising the site and its' service.

Disclosing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, our online site is powered by Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Customer Accounts
Users who have a registered an account on our site may access their profiles at any time to update their Personal Information. 

Access to Personal Information
You may request deletion of your Personal Information by us, including Customer Accounts, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).  When we delete any information, it will be deleted from the active database, but may remain in our archives.

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfil the purposes for which it is to be used.

Personal Information will be protected by security safeguards that are reasonably appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorised use, access or disclosure.

If we change our privacy policy, we will post those changes on the Site so that users are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. 

Copyright Policy

Pawspiracy respects the intellectual property of others and asks that users of our site and its' services do the same.  In connection with our site and its' services, we have adopted a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of site and services users in circumstances of repeat infringement on intellectual property rights, including copyrights